Internet Purchasing Policy



Teragren's mission is to build a company that is environmentally, socially and economically responsible.


In order to protect that mission and ensure that our customers receive the highest quality bamboo products and the best service in the industry, our products are sold through a network of Authorized Teragren Dealers.


We encourage you to choose a local Authorized Teragren Dealer from the list on our website's Dealer Locator. Your local flooring professional offers first-quality Teragren-warranted products, on-site customer service before and after the sale, and assures warranty protection and manufacturer-backed customer satisfaction. When it comes to making an investment in your home as substantial as new flooring, peace of mind is priceless.


The Internet is a useful tool for researching companies and the products they make. Teragren's website, for example, offers a wide range of product information, including installation guidelines; test results; CSI specs; and a photo gallery of installations. However, we have become aware of a growing number of consumers who have had unsatisfactory experiences as a result of buying bamboo flooring via the Internet.


It's important to consider more than just price when selecting a new floor. The complexity and prerequisites for a successful floor installation require the skills and experience of on-site professionals. Buying flooring on the Internet is not the same as buying books, electronics, or shoes. Consider the value of advice from trained salespeople; the beauty of professional installation; and the peace of mind knowing that you have a local businessperson to call on with any future questions about this major investment in your home.


We urge you to consider the following points before you make a Teragren bamboo flooring purchase:


1. Warranty protection: Teragren provides warranty coverage on products purchased through an Authorized Teragren Dealer. Teragren will not consider a claim without an on-site inspection performed by the selling dealer and/or the selling distributor, who must inspect the floor and confirm that a problem exists, in accordance with our stated warranty.

2. Are you qualified to judge whether or not a bulky commercial shipment is damaged? If you purchase your flooring via the Internet you will be responsible for receiving and verifying the quality of the shipment. This can be a nightmare for a customer unfamiliar with freight issues and evaluating building products.

If the flooring should prove to be damaged and a claim needs to be filed, the delivery company may contest the claim ("you signed for it/you accepted it") and may attempt to prove that the damage is not their fault.

3. "Let the buyer beware." There's no way to know for sure that flooring purchased via the Internet is genuine, first-quality Teragren bamboo flooring. Teragren cannot guarantee that flooring purchased over the Internet is genuine Teragren product. Keep in mind that a price that seems "too good to be true" is probably exactly that - too good to be true.

4. The number one cause of consumer dissatisfaction with flooring performance and appearance is poor installation. There's no substitute for personal, professional service and guaranteed installation, which can only come from an Authorized Teragren Dealer. An Authorized Teragren Dealer knows local professional installers who are experienced with Teragren's complete line of bamboo flooring.


If you have any questions or would like further information please call us at 800.929.6333 or send your inquiry to


Thank you for choosing premium quality Teragren bamboo flooring.


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