Please read Teragren LLC's warranty, maintenance instructions, and ALL of the guidelines before opening any packaging or beginning your flooring installation. The information is provided as a courtesy to our customers and is intended as an installation guideline only. It is the sole responsibility of the installer/owner to determine if the job siteís sub-floor and environmental conditions are suitable for the installation of Teragren flooring and accessories. Teragren LLC makes no warranty or guarantee of the quality of the chosen installerís work or of a particular installation performed by the installer. Teragren LLC disclaims all liability for any errors or improprieties in the installation of its products. Installation of any Teragren product serves as acceptance of that material. See flooring adhesives and power nailer guidelines for products that are warranted to be compatible with Teragren Bamboo Flooring.
Teragren LLC recommends using the services of a professional hardwood flooring installer. For more information and guidelines on the installation of hardwood flooring, please contact the National Wood Flooring Association (800.422.4556).
Because bamboo is a natural fiber, it is common for natural variations in color to occur within and between individual flooring planks. Teragrenís warranty does not cover variations in color either in individual planks, between the planks, or the variations in color between our product samples and the installed flooring. An industry standard of 5% material overage should be added to the actual square footage required for cutting and grading allowances.
Prior to installation, all material must be inspected to ensure the material received matches the work order. Any visible defects or discrepancies must immediately be reported to your distributor or dealer. It is considered the installer/ownerís responsibility not to install flooring having finish, manufacturing, or unacceptable material variations. Individual planks with defects must not be installed or the defect must be cut-out prior to installation. Filler or putty stick may be used to correct minor flooring defects during installation. The Teragren warranty does not cover materials with visible defects once they are installed.
Divot and Scratch Repair: Scratches and/or gouges in the flooring material may happen during an installation or subsequent use. Board replacement is the best option; however if this is not possible, try RPM/Mohawk Fil Stiks. These are large wax crayons that fill voids and are a close match to Teragren's colors. For ordering purposes through RPM, please use the information from this chart. These products are also available through several online woodworking supply stores.