Please read Teragren LLC's warranty, maintenance instructions, and ALL of the guidelines for the product that you are using before opening any packaging or beginning your flooring installation. The information is provided as a courtesy to our customers and is intended as an installation guideline only.
Teragren LLC recommends using the services of a professional hardwood flooring installer. For more information and guidelines on the installation of hardwood flooring, please contact the National Wood Flooring Association (800.422.4556).
Because bamboo is a natural fiber, some color variation will be present in our bamboo flooring planks, worktops and panels—enhancing the beauty and authenticity of this natural material. Teragren's warranty does not cover variations in color either in individual planks, worktops, panels, or the variations in color between our product samples and the installed product. An industry standard of 5% material overage should be added to the actual square footage required for cutting and grading allowances.
Prior to installation, the installer and/or homeowner should inspect all material to ensure the material received matches the work order. Any visible defects or discrepancies should immediately be reported to your distributor or dealer. Installation of any material serves as acceptance of that material as delivered.
It is considered the installer/owner's responsibility not to install flooring having finish, manufacturing, or unacceptable naturally occurring material variations. Individual planks with defects should not be installed or the defect should be cut out prior to installation. The Teragren warranty does not cover materials with visible defects once they are installed.
Divot and Scratch Repair: Scratches and/or gouges in the flooring material may happen during an installation or subsequent use. Board replacement is the best option; however if this is not possible, try RPM/Mohawk Fil Stiks. These are large wax crayons that fill voids and are a close match to Teragren's colors.
For ordering purposes through RPM, please use the information from this chart. These products are also available through several online woodworking supply stores.
Teragren LLC makes no warranty or guarantee of the quality of the chosen installer's work or of a particular installation performed by the installer. Teragren LLC disclaims all liability for any errors or improprieties in the installation of its products by an installer. See flooring adhesives and power nailer guidelines for products that are warranted to be compatible with Teragren Bamboo Flooring.